We're here to help with bookings, photographer accounts, event photo delivery, and anything else you need.
A real person reads every message. Most replies land within 24 hours on business days; where one of our policies commits to a specific window, it is shown against that topic below.
We don't run a phone line. Email is the way in — and it leaves both of us a written record of what was agreed.
Pick the closest one — it opens your mail app with the right subject line and the details we'll need, so the first reply can be the answer.
Use the subject line the policy asks for and include your booking ID, name and reason. Refund Policy
Subject: Refund Request — [Booking ID]
Cancel it yourself in Account → Bookings if you can — that is instant. Email only when it needs manual review. Cancellation Policy
Subject: Cancellation — [Booking ID]
Send the event code and the phone number or email you searched with, so we can trace the exact search.
Subject: Event photos — [Event code]
Include your studio name and the email or phone the account is registered with.
Subject: Photographer account — [Studio name]
Acknowledged within 7 days and answered within 30, as required under the DPDP Act 2023. Privacy Policy
Subject: Data Rights Request
The escalation path if a data-rights request was not handled to your satisfaction. Privacy Policy
Subject: Grievance Officer
The notice needs all five items listed in the policy, including a signed statement. Privacy Policy
Subject: Copyright takedown notice
InstantPix Technology Private Limited
CIN: U62011KA2026PTC221385 · Incorporated 22 May 2026, RoC-Bangalore
Registered office: C/o Kowshik Ashirwad Apts, 2nd Flr, New Extension Road, Dharmaram College, Bangalore South, Karnataka 560029, India.
Serving photographers and clients across India.